A Security Checklist for Your First SaaS Customers
The security essentials business customers expect from a SaaS product, explained clearly so you can answer their questions with confidence.
As soon as businesses trust your SaaS product with their data, they will ask about security. Larger customers may send detailed questionnaires. Having the essentials in place from the start makes these conversations straightforward.
Authentication and access
- Strong password requirements and secure password storage
- Multi-factor authentication available to all users
- Roles and permissions so customers control who sees what
- Session timeouts and the ability to sign out of all devices
Data protection
- Encryption of data in transit and at rest
- Strict separation between customers' data
- Regular, tested backups
- Clear data retention and deletion processes
Application security
- Protection against common vulnerabilities such as injection and cross-site scripting
- Dependencies kept up to date with security patches
- Code review before changes reach production
- Secrets and credentials stored securely, never in code
Operations
- Monitoring and alerting for unusual activity
- Audit logs of important actions, such as permission changes and data exports
- A documented process for responding to incidents
- Limited, logged access to production systems for your own team
Transparency
Publish a clear privacy policy and a simple security overview. Being able to explain your practices plainly builds trust as much as the practices themselves.
Security is not a feature you add before an enterprise deal. It is a habit you build from the first commit.
Plan for questionnaires
Keep a document describing your practices so you can answer customer security questionnaires quickly and consistently.
MOKRIN builds SaaS platforms with these essentials included by default, and documents them so you can answer customers' questions with confidence.
